S is for Sorry…and Second Chances

An interesting article in the Wall Street Journal recently: I’m Very, Very, Very Sorry … Really? We Apologize More to Strangers Than Family, and Why Women Ask for Forgiveness More by ELIZABETH BERNSTEIN. Fascinating stuff. Also intriguing is this graphic indicating the hierarchy of apologies, from most to least effective.

There was a sidebar called “Saying ‘I’m Sorry'” which declares, “A ‘comprehensive’ apology is more likely to win forgiveness, researchers say. There are eight elements Continue reading